bajemat
Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing winnings, betting on BPL cricket, claiming bonuses, and staying safe on bajemat — answered clearly and in full for Bangladesh players.
This page compiles the most common questions bajemat receives from players across Bangladesh — covering everything from opening your account and completing KYC verification, to depositing with bKash or Nagad, understanding wagering requirements on bonuses, betting on BPL and IPL cricket, and accessing responsible gaming tools like self-exclusion and deposit limits. If your question is not answered here, our 24/7 English-language support team is always on hand via live chat or at .
Why Players Trust bajemat
SSL-Encrypted Platform
Every page and transaction on bajemat is protected by SSL encryption, keeping your personal data and payment details fully secure at all times.
Fast bKash & Nagad Payments
Deposits via bKash, Nagad, and Rocket typically credit within 5–15 minutes. Withdrawals to mobile wallets are processed within 1–4 hours on Bangladesh Standard Time.
BPL & IPL Cricket Betting
bajemat offers extensive cricket markets covering BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — with live in-play betting on selected matches.
Regular Bonus Offers
New and returning players on bajemat benefit from welcome bonuses, reload offers, and seasonal promotions tied to BPL season and Eid celebrations in BDT.
Responsible Gaming Tools
bajemat provides deposit limits, time-out periods, and self-exclusion — all instantly effective — to keep your gaming experience safe and within your personal budget.
24/7 English Support
Our live chat and email support team operates around the clock on Bangladesh Standard Time (UTC+6), ready to assist with any account, payment, or gaming query.
Account & Registration
QHow do I create an account on bajemat?
Creating an account on bajemat takes under two minutes. Visit the bajemat Login page, click the registration option, and fill in your username, email address, mobile number, and preferred currency (BDT). You must confirm that you are 18 years of age or older before your account is activated. Once registered, you can log in immediately and begin the KYC verification process to unlock full deposit and withdrawal access.
QWhat documents do I need for KYC verification on bajemat?
bajemat requires a valid government-issued identity document for KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid Bangladesh passport, or a Bangladesh driving licence that clearly shows your full name, date of birth, and photograph. Expired documents are not accepted. Upload clear, legible photos of your document through the verification section in your account settings. Most KYC checks are completed within 24 hours.
QI forgot my bajemat password — how do I reset it?
To reset your bajemat password, go to the Login page and click the 'Forgot Password' link. Enter the email address associated with your account and bajemat will send a password reset link to that address. Follow the link in the email to set a new password. If you no longer have access to your registered email, contact bajemat support via 24/7 live chat or email support@bajemat for assisted account recovery.
QCan I open more than one bajemat account?
No — bajemat strictly allows only one account per person. Operating multiple accounts is a violation of bajemat's Terms and Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances held within them. If you have accidentally created a duplicate account, contact support@bajemat immediately to have it resolved without penalty.
QHow do I close my bajemat account permanently?
To permanently close your bajemat account, contact the support team via 24/7 live chat or email support@bajemat with the subject line 'Account Closure Request'. Before closure, any remaining balance will be processed as a withdrawal to your registered payment method. If your reason for closing is gambling-related, bajemat's responsible gaming team can also activate a self-exclusion, which provides a structured closure with additional safeguards.
QWhy is my bajemat account temporarily locked?
bajemat may temporarily lock an account for several reasons, including multiple failed login attempts, incomplete KYC verification, a pending security review, or a responsible gaming time-out that you activated. If your account is locked unexpectedly, contact the 24/7 live chat support team with your registered email and username. The support team can identify the reason and guide you through the steps to restore access securely.
Deposits & Withdrawals
QHow do I deposit money on bajemat using bKash?
Depositing via bKash on bajemat is straightforward. Log into your account, go to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit (minimum ৳200). You will be shown bajemat's designated bKash merchant number. Complete the payment from your bKash app using the Send Money or Payment option, then enter the bKash transaction ID in the bajemat deposit form to confirm. Deposits typically reflect in your account within 5 to 15 minutes.
QHow long does a Nagad deposit take on bajemat?
Nagad deposits on bajemat are usually credited within 5 to 15 minutes after the transaction is confirmed on the Nagad network. During peak periods — such as BPL match days or T20 World Cup fixtures — processing can occasionally take up to 30 minutes. If your Nagad deposit has not appeared after 45 minutes, contact bajemat support via live chat with your Nagad transaction reference number and the support team will investigate immediately.
QWhat is the minimum deposit amount on bajemat?
The minimum deposit amount on bajemat is ৳200 for mobile payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit is ৳500. Visa and Mastercard deposits carry a minimum of ৳500. There is no maximum deposit limit set by bajemat by default, though individual payment providers may impose their own transaction limits.
QWhat is the minimum withdrawal amount on bajemat?
The minimum withdrawal amount on bajemat is ৳500 across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers. Withdrawals below ৳500 are not processed. To initiate a withdrawal, navigate to the Withdrawal section in your account, select your preferred method, enter the amount, and confirm. Your account must have completed KYC verification before withdrawals can be processed.
QHow long does a withdrawal from bajemat take?
Withdrawals to bKash, Nagad, Rocket, and Upay on bajemat are typically processed within 1 to 4 hours during business hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or other partner banks can take 1 to 3 business days. All withdrawal requests are subject to a standard security review. If your withdrawal has been pending longer than the stated timeframe, contact support@bajemat with your withdrawal reference number.
QDoes bajemat charge fees on deposits or withdrawals?
bajemat does not charge any platform-side fees on deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, your bank, etc.) may apply their own transaction charges depending on the transfer type. bajemat recommends checking your payment provider's fee schedule before initiating a transaction. The amount credited to your bajemat account will be the net amount received by the platform after any provider-side fees.
Games & Gameplay
QCan I bet on BPL cricket matches on bajemat?
Yes — BPL cricket is one of the most popular betting markets on bajemat. You can bet on match winners, top batsmen, top bowlers, over/under run totals, first wicket outcomes, and many other markets for Bangladesh Premier League fixtures. bajemat also covers IPL, T20 World Cup, ODI internationals, and Test matches involving the Bangladesh Tigers. Live in-play betting is available on selected BPL matches, allowing you to bet as the action unfolds.
QWhat casino games are available on bajemat?
bajemat offers a wide range of casino games including live dealer games from Evolution Gaming and Ezugi, video slots from Pragmatic Play, NetEnt, and Microgaming, as well as specialty games like Monster Dice and Monster Fight. The live casino section features real-time roulette, blackjack, baccarat, and game-show style titles. All games on bajemat use certified random number generation to ensure fair outcomes and are sourced from fully licensed providers.
QCan I play bajemat games on my mobile phone?
Yes — bajemat is fully optimised for mobile play and works on all modern Android and iOS devices without requiring a separate app download. The bajemat mobile site loads quickly even on 4G connections and is designed specifically for the Bangladeshi mobile audience. All games, deposit and withdrawal features, account settings, and responsible gaming tools are fully accessible through the mobile browser version of bajemat.
QWhat is the RTP (Return to Player) on bajemat slots?
The RTP on bajemat slots varies by game and provider. Most Pragmatic Play and NetEnt titles available on bajemat carry RTPs between 94% and 97%. RTP is a long-term statistical measure and does not guarantee results in individual sessions. You can find the RTP for any specific slot by opening the game's information or paytable screen within the game itself. bajemat only hosts games from providers whose RTP figures are independently certified.
QWhat are Monster Dice and Monster Fight on bajemat?
Monster Dice and Monster Fight are bajemat's own specialty game categories, offering fast-paced, easy-to-understand gameplay that is particularly popular with Bangladeshi mobile players. Monster Dice is a dice-based game where players predict outcomes across multiple dice rolls. Monster Fight features head-to-head battle mechanics with multiplier-based payouts. Both games are available directly from the main navigation and are fully playable on mobile devices with minimal data usage.
QAre the games on bajemat fair and independently verified?
Yes — all games available on bajemat are sourced from established, regulated game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers use certified random number generators (RNGs) that are audited by independent testing laboratories. bajemat does not modify game outcomes. The RTP and fairness certificates for individual games can be found in each game's information panel within the platform.
Bonuses & Promotions
QWhat is the welcome bonus on bajemat?
bajemat offers a welcome bonus to new players on their first deposit. Bonus details, including the match percentage and maximum bonus amount in BDT, are displayed on the bajemat promotions page and may vary by season or campaign period. All welcome bonuses on bajemat are subject to wagering requirements, which must be met before bonus funds or bonus-derived winnings can be withdrawn. Read the full bonus terms on the promotions page before claiming.
QWhat are wagering requirements and how do they work on bajemat?
Wagering requirements on bajemat specify how many times you must bet a bonus amount before it converts into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus balance becomes withdrawable. Not all games contribute equally — slots typically count 100% towards wagering, while live casino games may contribute less. Always check the specific bonus terms for contribution rates and eligible games.
QDoes bajemat offer any bonuses for cricket betting?
bajemat regularly runs cricket-specific promotions tied to major tournaments including BPL, IPL, and T20 World Cup events. These may include enhanced odds on Bangladesh Tigers matches, free bet offers on selected fixtures, and deposit bonuses with lower wagering requirements for sports betting. Seasonal promotions may also coincide with Eid and Pohela Boishakh. Check the bajemat promotions page for current cricket bonus offers, as availability and terms vary throughout the year.
QWhy was my bajemat bonus not credited after my deposit?
There are several reasons a bonus may not credit automatically on bajemat. The most common reasons are: the deposit amount fell below the minimum required for the promotion, the bonus code (if required) was not entered before completing the deposit, the promotion had already expired, or your account had an outstanding KYC verification. If you believe a bonus was not credited in error, contact support@bajemat with your deposit confirmation and the promotion details within 24 hours of the deposit.
QCan I withdraw bonus winnings from bajemat?
Yes — bonus winnings on bajemat become fully withdrawable once the associated wagering requirements have been met in full. Until wagering is complete, bonus-derived winnings remain in your bonus balance and cannot be cashed out. Once the wagering threshold is reached, the converted funds move to your real-money balance and are available for withdrawal through any of your verified payment methods including bKash, Nagad, Rocket, or bank transfer.
QDoes bajemat have a loyalty or VIP programme?
bajemat rewards regular players through an ongoing loyalty programme that recognises cumulative play across all game types, including cricket betting, slots, live casino, Monster Dice, and Monster Fight. Active players may receive personalised reload bonuses, enhanced withdrawal limits, priority support, and invitations to exclusive seasonal promotions. Details of the current loyalty structure are available in the promotions section of your bajemat account after login.
Safety & Responsible Gaming
QIs bajemat safe and secure to use?
bajemat uses SSL (Secure Socket Layer) encryption on all pages and transactions, which means your personal data and financial information are protected during every interaction with the platform. Payment processing is handled through established, secure payment gateways. All games on bajemat are sourced from certified providers that use independently audited random number generators. bajemat also enforces strict KYC verification to prevent fraud and protect all players on the platform.
QIs bajemat legal in Bangladesh?
bajemat operates as an online gambling platform serving the Bangladesh market and uses SSL security, KYC verification, and responsible gaming tools to maintain a safe and reliable environment for its players. Bangladesh's online gambling regulations are complex and evolving. bajemat strongly recommends that all players in Bangladesh independently review applicable local laws and satisfy themselves as to the legality of online gambling in their specific circumstances before registering an account.
QWhat is the minimum age to play on bajemat?
The minimum age to register and play on bajemat is 18 years. bajemat is a strictly 18+ platform. All registrations require an explicit age confirmation at sign-up, and all accounts are subject to KYC identity verification that confirms the account holder's date of birth. Any account found to belong to a person under 18 will be permanently closed and any associated funds will be handled in accordance with bajemat's responsible gaming and underage policy.
QHow do I self-exclude from bajemat?
To self-exclude from bajemat, log into your account and navigate to Account Settings, then Responsible Gaming, then Self-Exclusion. Choose your preferred exclusion duration (6 months, 1 year, 3 years, 5 years, or permanent) and confirm. Self-exclusion takes effect immediately, closes your account access, suppresses all marketing, and returns any remaining balance to your registered payment method. Alternatively, contact support@bajemat or the 24/7 live chat team to request self-exclusion verbally — the team will action it immediately.
QHow do I set a deposit limit on bajemat?
Deposit limits on bajemat can be set from your account under Account Settings, then Responsible Gaming, then Deposit Limits. You can set daily, weekly, or monthly limits in BDT. Limits take effect immediately and apply across all payment methods including bKash, Nagad, and Rocket. Reducing a limit is instant; increasing a limit requires a mandatory cooling-off period — 24 hours for daily limits, 7 days for weekly, and 30 days for monthly — to prevent impulsive decisions during a losing session.
QHow do I contact bajemat customer support?
bajemat offers 24/7 English-language customer support via live chat, accessible from any page on the platform. You can also reach the support team by email at support@bajemat. The support team operates on Bangladesh Standard Time (BST, UTC+6) and is available every day of the year, including public holidays. For responsible gaming concerns, use the subject line "Responsible Gaming Help" when emailing for priority routing to the specialist responsible gaming team.
Still Have a Question?
Our 24/7 English-language support team is on hand around the clock on Bangladesh Standard Time (UTC+6). If your question is not answered on this FAQ page, reach out via live chat on the bajemat platform or send us an email — we aim to respond within 2 hours.
Email us at:
support@bajematUse subject: "FAQ Query" for fastest routing.
Read the Full Terms & Conditions
For detailed rules covering account usage, bonus terms, withdrawal conditions, and dispute resolution, visit the bajemat Terms & Conditions page. The Terms page provides the complete legal framework governing your use of the platform.
Terms & ConditionsResponsible Gaming Resources
For comprehensive guidance on deposit limits, time-outs, self-exclusion, problem gambling warning signs, and the self-assessment checklist, visit the bajemat Responsible Gaming page — a dedicated resource for all Bangladesh players.
Responsible GamingReady to Play on bajemat?
Explore cricket betting, live casino, slots, Monster Dice, and Monster Fight — all in one place. Fast bKash and Nagad payments, SSL security, and 24/7 English support. 18+ only. Please gamble responsibly.