bajemat
Privacy Policy

bajemat collects personal information from you in the course of providing its online casino and sports betting services to players in Bangladesh. The categories of information we collect depend on how you interact with the platform and are described in full below.

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you actively provide information to bajemat. This includes:

• Full legal name (as it appears on your government-issued identification document).
• Date of birth (collected to verify that you meet the 18+ age requirement).
• A valid email address used for account communications and notifications.
• A Bangladesh mobile phone number used for account security and payment verification.
• Payment method details — including your bKash wallet number, Nagad account number, Rocket account number, Upay number, bank account number (for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank), or card details (Visa / Mastercard) used for deposits and withdrawals.
• Account username and password (stored in encrypted form — bajemat does not store plaintext passwords).
• Any documents you submit during the KYC (Know Your Customer) verification process, such as a National Identity Card (NID), passport, or driving licence, and proof of address.
• Communications and correspondence you send to our support team via live chat or email.

Information Collected Automatically

When you visit bajemat or use our platform, certain technical data is collected automatically by our systems. This includes:

• IP address and approximate geographic location derived from that IP address.
• Device type, operating system, and browser or app version.
• Unique device identifiers (UDID, IMEI, advertising ID, or similar).
• Session data — pages visited, time spent on each page, click and navigation paths.
• Game activity logs — game titles played, bet amounts, win/loss outcomes, session duration, and transaction history.
• Login timestamps and login attempt records (including failed attempts).
• Referral source — how you arrived at bajemat (e.g., direct URL, search engine, affiliated partner link).

Information from Third Parties

In limited circumstances, bajemat may receive information about you from third-party sources, including:

• Identity verification providers used during the KYC process to confirm the authenticity of documents you submit.
• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, and banking partners) who confirm transaction status and account ownership.
• Fraud detection and anti-money-laundering (AML) screening services that cross-reference your details against watchlists or risk databases.
• Responsible gaming databases — where a player has registered a self-exclusion with a third-party responsible gaming body, bajemat may receive notification of that exclusion.

bajemat uses the personal information we collect for specific, legitimate purposes directly connected to the operation of our platform and the delivery of our services to players in Bangladesh. We do not use your data for any purpose incompatible with those listed below.

Service Delivery

The primary use of your personal information is to provide and operate the bajemat platform. This includes creating and managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, settling bets and game outcomes, and delivering 24/7 English-language customer support.

Identity Verification & Fraud Prevention

bajemat is committed to maintaining a safe and fair platform for all players. Your identity documents, payment method details, and device data are used to verify your age and identity, detect and prevent fraudulent account activity, identify and block multiple accounts held by the same individual, and screen transactions against anti-money-laundering (AML) requirements.

Responsible Gaming

bajemat takes its responsible gaming obligations seriously. Your game activity data, deposit history, and session logs are analysed to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, bajemat may proactively reach out to the player, apply deposit limits, or restrict access to certain products in accordance with our Responsible Gaming policy.

Platform Improvement & Personalisation

Aggregated and anonymised behavioural data is used to analyse platform performance, identify usability issues, and continuously improve the bajemat experience for mobile users in Bangladesh. At an individual level, your browsing and game history may be used to surface content recommendations — for example, highlighting upcoming BPL cricket matches or new slot releases from Pragmatic Play or NetEnt that are relevant to your preferences.

Communications

bajemat uses your email address and mobile number to send transactional communications — including deposit confirmations, withdrawal notifications, account security alerts, and KYC status updates. Where you have consented to marketing communications, we may also send you information about promotions, bonuses, and seasonal offers (for example, Eid bonus offers, BPL special markets, or Pohela Boishakh promotions). You may opt out of marketing communications at any time by contacting support at support@bajemat or updating your account preferences.

Legal Compliance

bajemat retains and processes certain personal data to comply with its legal and regulatory obligations, including record-keeping requirements, the production of records in response to lawful requests from law enforcement or courts of competent jurisdiction, and the reporting of suspicious transactions to relevant authorities in accordance with AML obligations.

bajemat does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and always with appropriate safeguards in place.

Payment Processors

To process your deposits and withdrawals, bajemat shares the minimum necessary payment information with our authorised payment partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These processors are bound by strict data security obligations and are only authorised to use your information for the specific transaction being processed.

Identity Verification & KYC Providers

During the account verification process, bajemat shares your identity documents and personal details with certified third-party KYC verification providers. These providers verify the authenticity of your documents and confirm your identity on our behalf. They are contractually prohibited from using your data for any purpose other than identity verification for bajemat.

Game Studios & Software Providers

When you play live casino games or slots provided by third-party studios — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — certain session and gameplay data is shared with those studios to operate the games and produce RNG-certified outcomes. These studios operate under their own privacy and data security frameworks and do not receive your financial or identity data through the game delivery channel.

Fraud & AML Compliance

bajemat may share your account and transaction data with fraud detection agencies and anti-money-laundering screening providers to fulfil its compliance obligations. In the event of detected or suspected financial crime, relevant data may be disclosed to law enforcement authorities without prior notice to you, as required by applicable law.

Legal Disclosure

bajemat will disclose your personal information if required to do so by a valid court order, government authority, or law enforcement agency with jurisdiction over bajemat's operations. We will only disclose the minimum information required to satisfy the legal obligation, and where legally permissible, we will attempt to notify you of such a disclosure in advance.

Business Transfers

In the event that bajemat undergoes a merger, acquisition, restructuring, or sale of all or a substantial portion of its assets, your personal data may form part of the transferred assets. You will be notified via the email address associated with your account in the event of any such transfer that materially affects how your data is processed.

bajemat uses cookies and similar tracking technologies on its website and mobile platform to enable core functionality, improve performance, and enhance your experience as a player based in Bangladesh. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files stored on your device (smartphone, tablet, or desktop computer) by your web browser when you visit bajemat. They allow the platform to recognise your device on return visits, remember your preferences, and maintain your login session. Cookies do not execute code and cannot carry viruses.

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. For all other cookie categories, you may manage your preferences through your browser settings. Most modern mobile browsers — including Chrome for Android, Samsung Internet, Firefox for Android, and Safari for iOS — provide controls to view, block, or delete cookies. Please note that disabling functional or analytics cookies may affect your experience on bajemat.

bajemat does not use third-party advertising cookies or retargeting pixels. The cookies deployed on bajemat are limited to the operational and security categories described in the table above.

bajemat implements a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Security is not an afterthought at bajemat — it is a foundational design principle of the platform.

Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and bajemat servers is encrypted using industry-standard Transport Layer Security (TLS). The padlock icon visible in your browser confirms that your connection is secure at all times.
• Password Hashing: Account passwords are never stored in plaintext. bajemat uses a strong cryptographic hashing algorithm to store password credentials so that even internal systems cannot read your actual password.
• Two-Factor Authentication (2FA): bajemat strongly recommends enabling 2FA on your account. When activated, a one-time code sent to your registered Bangladesh mobile number is required to complete each login, protecting your account even if your password is compromised.
• Access Controls: Access to player personal data within bajemat's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal data access is logged and audited.
• Encrypted Data Storage: Sensitive data fields — including payment method details and identity document scans — are encrypted at rest using AES-256 encryption within bajemat's data storage infrastructure.
• Regular Security Audits: bajemat's technical infrastructure is subject to periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

Data Retention

bajemat retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by our operational and compliance obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to satisfy record-keeping and AML compliance obligations.
• Transaction records: Deposit, withdrawal, and bet history is retained for a minimum of 5 years to support fraud investigations, dispute resolution, and regulatory reporting.
• KYC documents: Identity verification documents are retained for the period required by applicable AML and financial regulations, typically 5 years from the date of submission.
• Support communications: Live chat and email correspondence with bajemat support is retained for 2 years to assist with dispute resolution and quality improvement.
• Cookies and session data: See the Cookies section above for specific retention periods by cookie category.

Once the applicable retention period has expired and there is no legal or operational basis for continued retention, your personal data is securely deleted or anonymised in accordance with bajemat's data disposal procedures.

As a player on bajemat, you hold meaningful rights over your personal information. bajemat is committed to honouring these rights and making it straightforward for you to exercise them. To make any of the requests described below, contact our support team at support@bajemat or via live chat, available 24/7 on Bangladesh Standard Time (BST, UTC+6).

Right to Access

You have the right to request a copy of the personal information that bajemat holds about you. Upon receiving a verified access request, bajemat will provide a summary of your account data, transaction history, and any other information we hold, in a clear and accessible format, within a reasonable timeframe.

Right to Rectification

If any personal information held by bajemat is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details — such as your email address and phone number — directly within your account settings. For corrections to identity information such as your name or date of birth, please contact support and provide updated verification documents.

Right to Erasure

You may request that bajemat delete your personal information where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where you object to the processing on legitimate grounds. Please note that bajemat may be required to retain certain data for compliance and legal purposes (see Data Retention above) even following an erasure request, and in such cases we will explain the specific obligation that prevents full deletion.

Right to Restrict Processing

You may request that bajemat restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being investigated, or where you have objected to processing and we are considering that objection.

Right to Data Portability

Where your personal data is processed on the basis of your consent or for the performance of your account contract, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format, so that you may transfer it to another service provider if you choose.

Right to Object to Marketing

You have an unconditional right to object to bajemat processing your personal data for direct marketing purposes. If you no longer wish to receive promotional emails, SMS messages, or bonus notifications from bajemat, contact us at support@bajemat and we will remove you from all marketing lists within 5 business days.

How to Exercise Your Rights

To submit any privacy rights request, contact the bajemat support team via live chat or by emailing support@bajemat with the subject line "Privacy Rights Request". We will acknowledge your request within 24 hours and aim to fulfil it within 30 days. We may ask you to verify your identity before processing your request to protect against unauthorised access to your data.

bajemat integrates with a number of carefully selected third-party services to deliver a complete, secure, and enjoyable platform experience for players in Bangladesh. This section explains which third-party services are used, what data they may access, and how they are held accountable for your privacy.

Game Software Providers

bajemat hosts casino games developed and operated by leading international game studios. When you launch a game provided by Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, or Spribe, your session data — including your player ID, game session token, bet amounts, and game outcomes — is transmitted to that studio's game server to operate the game in real time. These studios maintain their own data security certifications and are subject to independent audits for RNG fairness and data handling practices. bajemat does not share your name, contact details, or payment information with game studios through the game delivery channel.

Payment Service Providers

Deposit and withdrawal transactions on bajemat are processed by authorised payment service providers operating the bKash, Nagad, Rocket, and Upay mobile wallet networks, as well as card processing infrastructure for Visa and Mastercard transactions, and banking integrations for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Each payment provider receives only the transaction-specific data required to complete the payment — your full account profile and game history are not shared with payment processors.

KYC & Identity Verification Services

To meet age verification and anti-money-laundering obligations, bajemat works with certified identity verification providers. These services receive the identity documents you submit during the verification process and return a verified/not-verified result to bajemat. Identity documents processed by KYC providers are handled under strict data security conditions and are not retained by those providers beyond the period needed to complete the verification check.

Customer Support Infrastructure

bajemat's 24/7 live chat support is operated through a third-party customer support platform. When you initiate a live chat session, the content of that conversation — including any personal information you share during the chat — is processed by that platform on bajemat's behalf. Conversation transcripts may be retained for quality assurance and dispute resolution purposes for up to 2 years, as described in the Data Retention section.

Analytics & Performance Monitoring

bajemat uses internal analytics tools to monitor platform performance, track page load times, and analyse aggregated user behaviour patterns. Any analytics data shared with third-party monitoring tools is anonymised prior to transmission — individual player profiles and personally identifiable information are not included in analytics data sets shared with external services.

Fraud Detection & AML Screening

To protect all players on the platform and comply with anti-money-laundering obligations, bajemat uses third-party fraud detection and AML screening services. These services may process your account details, transaction patterns, and IP address against risk databases and watchlists. Where a screening result indicates a compliance concern, bajemat may take appropriate action including account restriction, enhanced verification requirements, or reporting to relevant authorities as required by law.

Links to External Websites

bajemat's platform does not include links to external third-party websites within its core navigation or content areas. If any external link is encountered in a promotional or informational context, please be aware that bajemat's Privacy Policy does not apply to third-party websites, and you should review the privacy policy of any external site you visit independently.

Updates to This Privacy Policy

bajemat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, the introduction of new platform features, changes in applicable law, or other operational developments. When a material change is made to this Policy, bajemat will notify registered players by email to the address associated with their account and by displaying a prominent notice on the platform for a period of at least 14 days following the update.

The effective date displayed at the top of this Policy will be updated each time a new version is published. The version currently available at bajemat/privacy-policy is always the operative version. Continued use of the bajemat platform after a Policy update constitutes your acceptance of the revised terms.

Where a proposed change materially affects your rights — for example, a change to how we share your data with third parties — bajemat will seek fresh consent from affected players before the change takes effect, rather than relying on continued use as acceptance.

Contacting bajemat About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or the way bajemat handles your personal information, please reach out to us using the contact details below. Our support team is trained to handle privacy-related queries and will escalate formal complaints to the appropriate internal team.

• Email: support@bajemat — please use the subject line "Privacy Enquiry" for the fastest routing.
• Live Chat: Available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).
• Response Time: bajemat aims to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 days of receipt.

Children & Age Restriction

bajemat is strictly an 18+ platform. We do not knowingly collect personal information from any individual under the age of 18. If you believe that a minor has registered an account on bajemat or submitted personal information to us, please notify us immediately at support@bajemat. Upon verification, we will take prompt action to close the account and securely delete all associated personal data.

All players in Bangladesh must be 18 years of age or older to register and use bajemat. Age verification is a mandatory step during the account registration process, and bajemat reserves the right to request additional proof of age documentation at any time.

Document Version

This is version 1.0 of the bajemat Privacy Policy, effective from 1 January 2026. All previous versions are superseded by this document. The current version is always available at bajemat/privacy-policy. For a printed or archived copy of this Policy, contact support@bajemat.