bajemat Responsible
Gaming Policy

bajemat was built for players across Bangladesh who want a trustworthy, entertaining, and responsibly operated online betting platform. We believe that gambling should always be a form of entertainment — never a financial strategy, a coping mechanism, or a source of distress. That belief sits at the very heart of every design decision, every product feature, and every player interaction on bajemat.

Responsible gaming at bajemat is not a checkbox exercise. It is an ongoing, platform-wide commitment that spans deposit control tools, proactive monitoring of player behaviour, age verification at registration, and access to trained support staff around the clock. Every player on bajemat — whether you are enjoying BPL cricket betting, spinning slots from Pragmatic Play, or exploring live casino tables from Evolution Gaming — benefits from the responsible gaming infrastructure described on this page.

bajemat strongly encourages all players to read this page in full before depositing. Understanding the tools available to you means you are always in control of your experience. If at any point you feel that your gambling is no longer fun, or that it is affecting your finances, relationships, or mental wellbeing, please use the tools on this page or contact our support team immediately at support@bajemat.

Core Responsible Gaming Principles

• Gambling must be voluntary, informed, and within each player's personal financial means.
• bajemat will never pressure players to deposit more than they are comfortable with.
• Player wellbeing always takes priority over platform revenue.
• All responsible gaming tools on bajemat are free, immediately effective, and cannot be overridden by bonus terms.
• bajemat actively monitors player behaviour for signs of distress and will intervene proactively where patterns suggest risk.
• All players on bajemat must be 18 years of age or older. This rule is non-negotiable and enforced at registration.

bajemat is a strictly 18+ platform. No person under the age of 18 years may register an account, make a deposit, place a bet, or access any real-money gambling product on bajemat. This requirement applies to all players in Bangladesh and is enforced without exception.

At the point of registration, all players are required to confirm that they are 18 years of age or older by checking an explicit age-confirmation box. This is not a formality — providing false information about your age at registration is a serious breach of bajemat's Terms & Conditions and will result in immediate account closure and forfeiture of any funds held in the account.

KYC Identity & Age Verification

bajemat conducts Know Your Customer (KYC) identity verification checks on all new accounts. During this process, you will be required to submit a government-issued identity document that confirms your name, date of birth, and photograph. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid Bangladesh Passport
• Bangladesh Driving Licence (with photo and date of birth)

Until your KYC verification is complete, bajemat may apply restrictions on withdrawal amounts and maximum deposit thresholds. We strongly encourage all players to complete KYC verification promptly after registration to enjoy full access to the platform.

Protecting Minors

If you share your device with children or younger family members — which is common in households across Dhaka, Chittagong, Sylhet, and other parts of Bangladesh — please take the following precautions to ensure that minors cannot access bajemat:

• Never save your bajemat username or password in a shared browser.
• Always log out of your bajemat account before handing your device to a minor.
• Use your device's parental control or screen-time management settings to restrict access to gambling-related websites.
• Do not share your bajemat account credentials with any other person.
• If you suspect that a minor has accessed your bajemat account, contact support@bajemat immediately.

One of the most effective tools for maintaining control over your gambling activity is setting a deposit limit. bajemat allows all registered players to set daily, weekly, and monthly deposit limits on their accounts. Once a limit is set, you cannot deposit more than the specified amount within the chosen time window — regardless of bonuses, promotions, or other incentives.

Deposit limits on bajemat are enforced across all payment methods simultaneously — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfers. You cannot circumvent a limit by switching payment methods.

How to Set Your Deposit Limit

Deposit and spending limits can be set or adjusted at any time by logging into your bajemat account and navigating to Account Settings → Responsible Gaming → Deposit Limits. Changes that reduce your limit take effect immediately. Changes that increase your limit are subject to the cooling-off period shown in the table above — this deliberate delay is designed to prevent impulsive decisions during a losing session.

If you experience any difficulty setting a limit through your account settings, contact the bajemat support team via 24/7 live chat or at support@bajemat and our team will apply the limit on your behalf immediately.

bajemat recommends that all players set a deposit limit before placing their first bet. Setting a limit takes less than two minutes and can save you from significant financial distress. In Bangladesh, where mobile payments via bKash and Nagad make top-ups fast and frictionless, a pre-set deposit limit provides an important safety layer between your entertainment budget and impulsive overspending.

Sometimes you just need a break. bajemat's time-out feature allows you to temporarily suspend your account for a short period without permanently closing it. During a time-out, you cannot log in, deposit, place bets, or access any real-money features on the platform. Any pending withdrawals will be processed normally during your time-out period.

Time-outs are ideal if you feel your gambling is becoming habitual rather than recreational, if you have had a significant losing session and feel emotionally affected, or if you simply want to take a planned holiday from the platform. There is no stigma in taking a time-out — bajemat actively encourages players to use this feature whenever it feels right.

Available Time-Out Durations

• 24-Hour Time-Out — A one-day break from all bajemat services. Ideal after a frustrating session or when you feel the urge to chase losses.
• 7-Day Time-Out — A full week away from the platform. Recommended if you feel your gambling is occupying too much of your mental attention.
• 30-Day Time-Out — A one-month suspension. Use this if you need a significant reset and want to re-evaluate your relationship with gambling.
• Custom Duration (up to 6 weeks) — Set a specific number of days that suits your personal needs.

Time-outs take effect immediately and cannot be cancelled or shortened once activated. After the time-out period has expired, your account will be automatically reactivated and you may log in normally. If you need a longer break or want a permanent solution, please use the self-exclusion programme described in the next section.

How to Activate a Time-Out

Log into your bajemat account and go to Account Settings → Responsible Gaming → Time-Out. Select your preferred duration and confirm. The time-out takes effect within seconds. Alternatively, contact our 24/7 live chat support team and request a time-out verbally — our support agents are trained to process time-out requests immediately, no questions asked.

Self-exclusion is the most powerful responsible gaming tool available on bajemat. When you self-exclude, your account is permanently closed for the duration you specify — and bajemat will not accept a new registration from the same individual during that period. Self-exclusion is designed for players who recognise that gambling is causing them harm and who want a firm, enforced barrier between themselves and the platform.

Unlike a time-out, self-exclusion cannot expire automatically. At the end of the self-exclusion period, you must make an active, deliberate request to have the exclusion lifted — and bajemat will apply a mandatory 7-day cooling-off period before reactivating access, regardless of the duration of your exclusion.

Self-Exclusion Durations

• 6 Months — The minimum self-exclusion period. Recommended as a starting point for players who feel their gambling is becoming problematic.
• 1 Year — A full year away from bajemat. Suitable for players who want a significant, structured break from gambling.
• 3 Years — A long-term exclusion for players who need an extended period of recovery and distance from gambling environments.
• 5 Years — An extended self-exclusion for serious gambling concerns.
• Permanent / Indefinite — A permanent self-exclusion that closes your account with no future reactivation option. This option is irreversible.

What Happens During Self-Exclusion

• Your bajemat account is immediately suspended and you are logged out of all active sessions.
• Any remaining balance in your account will be processed as a withdrawal to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account).
• bajemat will suppress all marketing communications — no promotional emails, SMS messages, or bonus notifications will be sent to you during your self-exclusion period.
• Your account data is retained securely in accordance with bajemat's Privacy Policy and legal obligations, but you will have no access to it during the exclusion period.
• If you attempt to register a new account during your self-exclusion period, bajemat will identify and close the new account immediately.

How to Self-Exclude

You can initiate self-exclusion through your account settings at Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our 24/7 live chat support team and stating that you wish to self-exclude. Support agents are trained to process self-exclusion requests immediately and with full confidentiality. You can also email support@bajemat with the subject line "Self-Exclusion Request" and your preferred duration.

Problem gambling does not always look dramatic. It often develops gradually — a slightly longer session here, a slightly larger deposit there — until gambling begins to displace other priorities and cause real-world harm. Recognising the early warning signs is the most important step you can take to protect yourself and your loved ones.

bajemat has compiled the following list of common indicators that gambling may be moving from recreational entertainment into a problematic pattern. These signs are widely recognised by mental health and addiction professionals globally and are relevant to players across Bangladesh regardless of which games they prefer.

Financial Warning Signs

• Spending more money on gambling than you originally intended or budgeted for.
• Borrowing money from family, friends, or lenders to fund gambling activity.
• Using bill money, rent money, or essential household funds to place bets.
• Selling personal possessions to generate gambling funds.
• Feeling anxious, irritable, or distressed when you cannot access gambling funds.
• Chasing losses — placing larger bets to try to recover money lost in previous sessions.

Behavioural Warning Signs

• Gambling for longer periods than planned, repeatedly missing the moment to stop.
• Thinking about gambling constantly — planning sessions, reliving past wins or losses.
• Lying to family members or colleagues about how much time or money you spend gambling.
• Neglecting work, study, or family responsibilities because of gambling sessions.
• Using gambling as a way to escape stress, depression, anxiety, or personal problems.
• Failed attempts to cut back, control, or stop gambling despite wanting to.

Emotional Warning Signs

• Feeling restless, irritable, or depressed when not gambling.
• Experiencing mood swings tied to gambling outcomes — euphoric after wins, deeply distressed after losses.
• Feeling guilt or shame about gambling behaviour but continuing regardless.
• Withdrawing from friends, family, and social activities to spend more time gambling.
• Relying on gambling to feel excitement, purpose, or emotional relief.

If you recognise any of these signs in your own behaviour — or in the behaviour of someone you care about — please do not wait. Use bajemat's self-exclusion tool immediately and reach out to our support team or a professional counselling service. Early intervention makes a significant difference in outcomes.

The following self-assessment checklist is adapted from widely used responsible gaming screening tools. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. This is not a clinical diagnostic tool — it is an awareness aid designed to help you reflect on your relationship with gambling. If you answer "Yes" to three or more questions, bajemat strongly recommends activating a time-out or self-exclusion and seeking professional support.

If you believe that gambling is causing harm to you or someone you care about, seeking help is the most important step you can take. bajemat's responsible gaming tools provide immediate platform-level protection, but professional counselling and support services offer the deeper, sustained assistance that some players need.

bajemat's support team is your first point of contact for any gambling-related concern. Our agents can immediately activate time-outs, self-exclusion, or deposit limits on your behalf, and they can signpost you to appropriate professional resources. All responsible gaming communications with our support team are treated with strict confidentiality.

How to Contact bajemat for Responsible Gaming Support

• Live Chat: Available 24/7 on the bajemat platform. Start a chat and inform the agent you have a responsible gaming concern — you will be connected to a trained member of our responsible gaming team.
• Email: Send a message to support@bajemat with the subject line "Responsible Gaming Help". Our team aims to respond within 2 hours and will action any protective tool request immediately upon receipt.
• In-Account Tools: Log into your account and navigate to Account Settings → Responsible Gaming to self-activate deposit limits, time-outs, or self-exclusion at any time without needing to contact support.

Tips for Maintaining Healthy Gambling Habits

• Set a strict entertainment budget before every session and treat it as an entertainment cost — not an investment.
• Never gamble when you are stressed, sad, angry, or under the influence of alcohol or other substances.
• Take regular breaks during gaming sessions. Step away from the screen, move around, and reset your mindset.
• Balance gambling with other hobbies and social activities. Your life should not revolve around the platform.
• Keep track of your wins and losses honestly. Many players overestimate wins and underestimate losses over time.
• Never borrow money to gamble. If you do not have the disposable funds to bet, do not bet.
• Set a time limit for each session in addition to a deposit limit — and honour both.
• Tell a trusted friend or family member about your gambling activity so that someone you trust can provide an outside perspective on your behaviour.

A Note for Family Members

If you are concerned that a family member in Bangladesh is experiencing gambling-related harm, bajemat encourages you to have an open, non-judgemental conversation with them about your concerns. If they are a bajemat player and have given you access to their account details, you may contact our support team on their behalf to request protective measures. Our team will verify the account holder's identity before taking any action, but we take all third-party welfare reports seriously.